Jannat

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@basiraat.com . Please note that returns will need to be sent to the following address:

2no. Bhabani Thakur Lane, Mithapukur Pirtala, Burdwan.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Our courier partner will come to your doorstep to receive the order from you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@basiraat.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@basiraat.com.

Frequently asked question

Q.1 How to handle or take care of the product?

Ans. Store in an airtight plastic bag. Keep away from
water and alcohol based products like Perfumes, Deodorants etc.

Q.2 What material is the jewellery made of?

Ans. We try to use the best quality material available
to us. Different jewellery pieces are made with different materials. Kindly read the description of each product carefully before placing your order.